My experience with Charge 5 and Customer Service

[DennisHOR]

First time refund problem by June to July 2024 not received. By Higher Team second time the refund should be processed within 10 to 18 calendar days, but today is start from 10 calendar days, i cannot see any change.

I will wait after 18 calendar days.

I hope the refund process can be successfully completed this time

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DennisHOR. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your refund process is taking longer than expected. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles directly with you.

Thanks in advance! 

[DennisHOR]

Today, I have received my refund. Thank you for your assistance.

[MarreFitbit]

@DennisHOR Awesome! I'm glad to hear that! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!