My experience with Charge 5 and Customer Service

[AnjG]

So in June 2023 my charge 5 just stopped working. Customer service sent me replacement. Today it stopped working again! Called customer service who said as out of warranty was nothing they could do even though they know there is a problem with the charge 5! They have offered me 35% off another fitbit device. Why would I buy another one when both devices I have had have both stopped working. Also if they know there is a problem surely they should be recalling the product and offering an alternative. Just a case of a big Corp ripping people off and not giving a x!x! Reading through the comments many with same issue and seems to happen just when the watch is out of warranty. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AnjG. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 stopped. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Since you've exhausted all troubleshooting steps, I'd like to share with you that there are no different steps here on the forums that we can provide other than what our team has already provided to you. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance!