My experience with Charge 5

[Emmapcahill]

Unfortunately it looks like I will have to leave the Fitbit community, I absolutely love it but my second Fitbit has conveniently stopped working right after warranty! It really is beyond frustrating as this is the second time that this has happened! 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emmapcahill. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Emmapcahill]

They assisted by telling me that I'll either get a full replacement or 35%
off which to me isn't good enough considering I'm two months over warranty!
As a customer this is not the response I would expect when this is the
second time this has happened!

[MarreFitbit]

@Emmapcahill We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Emmapcahill]

I understand that, but why would I rebuy a Fitbit product when this has now
happened to me twice and the second time my warranty was out by two months!

[jeansarg]

They are replacing mine because it was still in warranty. All the mentioned problems affected mine too. If the next one dies, I'm gone too.