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My experience with Charge 5

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‎07-31-2023 18:38 - last edited on ‎08-01-2023 05:20 by Fitbit Moderator

‎07-31-2023 18:38 - last edited on ‎08-01-2023 05:20 by Fitbit Moderator

Got the Charge 5 last year in June. It's now late July a year later and the FitBit stopped working. It's out of warranty, of course, so I just have an expensive piece of electronic trash on my wrist. Additionally, the watch is physically fine - no scratches, scuffs or wear and tear. It looks brand new! It's just garbage. AVOID!!!

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-01-2023 05:24

‎08-01-2023 05:24

Hi there, @Fitbituser212. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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‎08-01-2023 07:42

‎08-01-2023 07:42

For me - 13 months.

For my brother - 6 months but was able to get a new replacement. He doesn't think it will last more than a year so used AllState to insure it.

What about you?? My watch died ONE month after the warranty expired. 

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‎08-28-2023 16:50

In response to Fitbituser212

‎08-28-2023 16:50

Mine died 4 days after. And that was a replacement for one that died 3 months from purchase 

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