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My experience with Charge 5

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‎10-30-2023 17:47 - last edited on ‎10-31-2023 04:58 by Fitbit Moderator

‎10-30-2023 17:47 - last edited on ‎10-31-2023 04:58 by Fitbit Moderator

very disappointed that after my 1 year warranty runs out, the Fitbit breaks. Also, this is after I see that I was charged premium membership when I don’t recall subscribing to that. So now they refuse to prorate me for the premium membership which I never knowingly subscribed for, plus I have no watch. I really only used it for stopwatch and timer for work. What a waste of money. Will have to go back to wind up analog watch. More reliable. Will use my phone for the stopwatch and timer. 

Moderator Edit: Clarified subject

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‎10-31-2023 05:02 - edited ‎11-02-2023 04:20

‎10-31-2023 05:02 - edited ‎11-02-2023 04:20

Hi there, @Sflaster. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I appreciate you've taken the time to troubleshoot it before reaching out, I understand why you're feeling this way.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-31-2023 05:02 - edited ‎11-02-2023 04:20

‎10-31-2023 05:02 - edited ‎11-02-2023 04:20

Hi there, @Sflaster. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I appreciate you've taken the time to troubleshoot it before reaching out, I understand why you're feeling this way.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer