My experience with Customer Support

[Fay_C]

I am at a loss and not sure if anyone can help me.  I have contacted the Fitbit Customer Service a month ago.  As my charge 5 is not working and is still under warranty.  I have not been able to get a resolve and am not getting any responses.  Is anyone else having troubles getting answers to their concerns from Customer Service?  

Moderator Edit: Clarified subject

[RiekoC]

Hello @Fay_C 

I'm flagging your post to a Moderator.

Although they can't directly help, they might be able to help get the attention of the right team. And, they might be able to confirm if there's a delay in sending your replacement.

[Fay_C]

Thank you for your support.  I was able to speak with someone in Customer Service and have received a replacement.  

[RiekoC]

Hello @Fay_C 

Thank you for letting us know that you contacted Support and you were able to get a replacement.