My experience with Fitbit devices

[SunsetRunner]

I have gone through 5 different devices in 5 years. 3 were a  charge 3, 2 were a charge 5. In 2 cases the failures occurred after a firmware update. I am totally unmotivated to get another one even though I love the features they offer. Guess I’ll go back to my old school system of tracking my exercise, even if I don’t get other features. The longevity of these devices means I don’t really buy them, I only rent them for a year. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Regarding your inquiry, keep in mind that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.