My experience with Fitbit devices

[thdfred]

My charge 5 that is less than a year stopped working and I've sent it back, waiting for a replacement.  I've had several at this point, they seem to rarely last longer than a year.  They should have a longer life span, and if they can't figure out how, they should make it faster and easier to get the replacement back.  I wish I had a better way to complain about this.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @thdfred. Welcome to the Fitbit Community Forums. It's sad to hear about your experience with your Fitbit devices, I understand where your concern is coming from. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

[nsg2002]

I agree. I'm changing to Google pixel. Done with fitbit 

[demo1]

Hi thdfred,

How did you get them to give you a replacement? I have contacted tech support multiple times (details in my post here: https://community.fitbit.com/t5/Charge-6/Missing-Data-heart-rate-sleep-sleep-score-and-readiness/m-p... ) and I have reset my device as well. It's only around 6 months old. The heart rate data is way too low during exercise and it's missing sleep data for the past two days. I've been on chat with them twice since the end of October/ beginning of November and it was escalated to an email thread in November 2023. I've followed up in December and January and received no response whatsoever. https://community.fitbit.com/t5/Sense-2/Fitbit-Sense-2-doesn-t-capture-sleep-or-exercise-data-no-res...

[nsg2002]

I had a warranty that was eventually located. This update yesterday is not
working. I'm gonna switch to Apple. Google took over and it's terrible

[demo1]

I think I'll switch to Garmin since I don't have an iPhone. I hope you don't switch to the Google Pixel, they probably have the same problems. I opened another chat and they said they'll give me instructions for warranty replacement tomorrow. Let's see if 'tomorrow' is more than 2 days ...

[thdfred]

Does that product have a longer life span?

[thdfred]

I just used the chat, mine was less than a year old and still under warranty

[demo1]

If you're asking me - I'm testing out an old Garmin Fenix from my partner, and it works pretty well. There is no touch screen though and the controls are a bit finicky.

[demo1]

Maybe they dropped the ball cause it was November/ December? Still, I shouldn't have to do two chat threads, an email escalation, followed by forum posts, a call and a chat.