My experience with my Charge 5 replacement

[Jane2022]

I reported my black screen. I answered a few questions and filled in a form. A new one was posted an I got it within 3 days. Thanks to all concerned.


Moderator Edit: Clarified subject

[laross]

Mine went out about three weeks ago and was promised a replacement.  Still waiting for it.  

Glad you got one.

[RiekoC]

Hello @laross 

You should have received an email from Fitbit support with the information to order your replacement. You might want to follow up with support to ensure they have started the replacement process if you didn't get the email. 

[ashleybriggett]

Where'd you go to report because I'm having the same issue.

[Jane2022]

Don’t hold your breath, charger has now stopped working

[Jane2022]

Sent from Outlook for iOS<>

[RiekoC]

Hello @ashleybriggett 

Click here to report your non-responsive device to Fitbit support. This page will have links to contact support via chat, phone, and direct message. 

[Jane2022]

No, it’s the charger. I tweaked the wire and it buzzed, so loose connection.