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‎09-30-2021 11:51 - last edited on ‎09-30-2021 13:10 by Fitbit Moderator

‎09-30-2021 11:51 - last edited on ‎09-30-2021 13:10 by Fitbit Moderator

Got it yesterday and it will not update. After trying to delete, reset, reinstall at least 7 times…I called customer service again and after more “try this” dialogue i finally got someone to admit there is a Bluetooth instability issue and there is nothing they can do at this time. Really? So you pushed out a product that wasn’t ready, had me jump through all kinds of hoops to see if it worked…only to admit an issue exists after I mentioned the forum complaints? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-30-2021 12:39

‎09-30-2021 12:39

Me too unfortunately could you please tell me what they are doing to resolve your issue. Also did you speak to someone in the phone or just through chat?

I am in the uk and would love a contact number for customer care

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0 Votes

‎09-30-2021 13:25

In response to charliefoxb

‎09-30-2021 13:25

Unfortunately, no…I was told there wasn’t a fix at this time.  I called a phone number I found on Google as I couldn’t get the app phone calls to stay connected…disconnected my call 3 times.

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‎10-02-2021 05:20

‎10-02-2021 05:20

Update: Really wanted to give the C5 a chance because I love the Fitbit app so I returned initial charge 5 to QVC and picked another one up locally. It set up and updated flawlessly. So might just be some bad ones out there. Tracked my sleep last night, but no oxygen reading…perhaps needs a day or two to initial? 
Thanks.

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