08-10-2023
14:02
- last edited on
08-11-2023
06:51
by
MarreFitbit
08-10-2023
14:02
- last edited on
08-11-2023
06:51
by
MarreFitbit
I purchased charge 5 in May of 23 to replace my charge 4 that I had for 2 1/2 years(no problems). I had noticed that it was not registering my sleep correctly. It has happened more recently. I am mad about this. It's not how I'm wearing it and I have restarted it 3 times and I have mashed the button on the charger 3 times (done that twice). I would like to get a new one. Can you replace it?
Moderator Edit: Clarified subject
08-10-2023 15:44
08-10-2023 15:44
Hello @Junk23 and welcome to the Community. This is a user to user help site. Please contact Support for more help.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
08-11-2023 06:54
08-11-2023 06:54
Hi there, @Junk23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @LZeeW Thanks for your advice!
I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
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