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New Charge 5 is not tracking my sleep data

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‎08-10-2023 14:02 - last edited on ‎08-11-2023 06:51 by Fitbit Moderator

‎08-10-2023 14:02 - last edited on ‎08-11-2023 06:51 by Fitbit Moderator

I purchased charge 5 in May of 23 to replace my charge 4 that I had for 2 1/2 years(no problems). I had noticed that it was not registering my sleep correctly. It has happened more recently. I am mad about this. It's not how I'm wearing it and I have restarted it 3 times and I have mashed the button on the charger 3 times (done that twice). I would like to get a new one. Can you replace it?


Moderator Edit: Clarified subject

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‎08-10-2023 15:44

‎08-10-2023 15:44

Hello @Junk23 and welcome to the Community.  This is a user to user help site.  Please contact Support  for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-11-2023 06:54

In response to LZeeW

‎08-11-2023 06:54

Hi there, @Junk23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @LZeeW Thanks for your advice! 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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