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New Firmware, display doesn’t work unless it’s connected

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‎08-18-2022 13:28 - last edited on ‎09-12-2022 09:34 by Moderator Alum

‎08-18-2022 13:28 - last edited on ‎09-12-2022 09:34 by Moderator Alum

New Firmware Killed my Charge 5

Battery dies in a less than 3 hours

Display doesn’t work unless it’s connected

Tracking doesn’t work

Syncing doesn’t work unless it’s connected

It worked perfectly before the update. Now it’s unless. 

 

 


Moderator edit: subject updated for clarity

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‎09-12-2022 09:34

‎09-12-2022 09:34

Welcome to the Fitbit Community forums, @Wking2. 

 

Thank you for sharing all these details about the issues you've been experiencing with your Charge 5.

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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