Next step for help?

[LW2022]

Hi,

Friday my FitBit Charge 5’s screen wouldn’t come on when I took it off the charger. Nothing about the day or recent use was different—same old routine & I charged it during my shower (so no water issues to my knowledge). I’ve had it for 6 months. I came to this forum and took the advice for checking the battery (the app said it was at 98%), did the reset in the charging chord (pushing the button 3 times; it vibrated with each push). It came back to life for about 5 mins, then the screen went blank. Tried the last steps again and added in changing the watch face style from the app. It came back online — lasted about 10 mins. Went from 98% battery to 4% critical before it went blank. I have been searching the forum for other tips (I have the latest update that came out, the charger works with another charge 5 in the house…) and I have continued trying the reboots and watch faces. The reports on battery life are erratic and differ from what the app reports. Sometimes when I reboot I get the vibration and some screens & sometimes nothing. The phone and watch are not syncing well (despite doing the troubleshooting tips — it’s never synced reliably). I am within the 2 year warranty.

Tonight, I gave up trying and logged into the support page to Live Chat for help, and it says that page/option is not available. I only seem to be able to post here, so I am sharing now.

FitBit friends, what should I try next?

Thanks for your help and suggestions in advance.

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[LW2022]

Thank you! I gave it another try and connected. I will be receiving a replacement.

Best wishes,

Liz

[Plfecker]

My 8 month old fitbit5 stopped holding a charge and stopped holding a charge last week. I tried all the suggestions posted on the online support group to resolve on my own. I tried working with chat today to get information to return it for a replacement.  She sent me the link that sent me right back to the online support that is not helping.

The worse customer support ever....they have a fatal flaw and not willing to step up and replace the watches. I'll finish  the steps by letting the chat support know the link did NOT fix the issue on my case number. And go back to garmon