No display Fitbit Charge 5

[SunsetRunner]

Hello,

My wife's Fitbit Charge 5 display will not come one. I tried the rest by pushing the button 3 times 1 second apart while on the charger with the charging cable. The watch vibrates with each push, but the display comes on. How do I fix this?

THANKS!

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums, @SunsetRunner. 

Thank you for sharing that you've having this inconvenience with the Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure that you mentioned earlier and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to experienced the same problem afterwards. 

I'll be around. 

[Venugopalk]

Still not turning on display 

[Sometimejogger]

Same problem, seems to be fairly common.

[Venugopalk]

Fitbit charge5 purchased 1 month back now not getting display. As I tried
the hard restart steps by connecting to charger & press 3 times with a gap
of 1 second in between presses.

[SteveCDN]

My display is dead too. There is a data sync with the app but all the procedures above fail to rectify the problem. This all started with the "update" (sic)

and reluctance of Fitbit to remedy this issue.

[Meka12]

Having same problem blank screen!

[SunsetRunner]

Thank You for the suggestions.

This did not resolve the problem. The watch is unable to sync with the app so it gave an error when trying to do so.

[DavideFitbit]

Hi everyone, thank you for all the details that you've shared about this inconvenience with the display not responding. 

If you haven't done so already, please make sure to try the steps listed here previously, as they're usually helpful with any type of display issues.

If you've exhausted all troubleshooting options available in the forums and you're still having this problem, please make sure to get in touch with the Customer Support team so they can provide you with the next steps. You can click here click here to get connected and chat with us online or give us a call. 

Thanks again for all the information provided so far. The team continues to work to improve the Fitbit experience and your feedback is an important part of that process.