help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No support available

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2022 13:38

‎08-09-2022 13:38

My fitbit has died after less than 6 months why is there no support available from fitbit to send it back to be replaced? All the support options are dead ends really disappointed with the customer service 

Best Answer
4 REPLIES 4

‎08-09-2022 13:42 - edited ‎08-09-2022 13:42

‎08-09-2022 13:42 - edited ‎08-09-2022 13:42

Care to elaborate on "no support available to send it back to be replaced"; "all the support options are dead ends" ?

I think other people have found such support available.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎08-09-2022 13:56

In response to JohnnyRow

‎08-09-2022 13:56

The phone number says it will pick up in 2 mins and rings out the Fitbit support website is out of service and just redirects you to the forum. If you have an email address or another suggestion I would appreciate your feedback 

Best Answer

‎08-09-2022 17:57

‎08-09-2022 17:57

I haven’t received any support either they just say do this and do that when I’ve already done all the tips and tricks and jumping through the hoops!! 

Best Answer

‎08-10-2022 15:03

‎08-10-2022 15:03

Same!! Five months old, accepted the firmware update and now it’s stuck on a loading bar. Two weeks. Fitbit support have given me know indication of when or how this will be resolved. So disappointed how they are handling this, may go back to garmin. 

Best Answer