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Not auto recognizing activities anymore Charge 5

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‎03-04-2022 23:58 - last edited on ‎03-05-2022 05:23 by Moderator Alum

‎03-04-2022 23:58 - last edited on ‎03-05-2022 05:23 by Moderator Alum

Exercises that last longer than 15 minutes and the tracker used to pick up the exercise, and then when syncing the tracker with the app the exercise goal was showing a day of exercise and now it does not. Only way it’ll show exercise for the day is if I manually select an exercise and start the workout. I’ve tried restarting device and phone and unlinking Bluetooth. Still no luck. 

 

 


Moderator edit: subject updated for clarity

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‎03-05-2022 05:22

‎03-05-2022 05:22

Hello, welcome back to the Fitbit Community forums, @VictoriaB11. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure and your phone, and you continue to experience the same problem with the device not automatically tracking your activities, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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