Not connecting to Bluetooth Android

[Nikki_Bernia]

Hi

My new fitbiy charge won't connect to the Bluetooth on my phone it says I need the app on my phone to do so. Bit I do have the app.

Any thoughts?

[N8teGee]

Hi @Nikki_Bernia.

I assume you have followed the set up instructions detailed in this help article (here)?

If you have and are still unsuccessful, I would recommend looking in your phones Bluetooth settings and removing/unpairing the C5 from there, and then trying the setup process again. Note that you don't need to manually pair the fitbit to your phone, the app will handle all of this during the set up process. 

[MB121]

I had same issue restarted phone then paired fine 

[Piolo108]

I had the same issue, i re-tried more than 10 times and it finally worked, there definitely something wrong with the device.

[scheweja]

I have the same issue. I have a Samsung Galaxy Ultra 20 and it won't pair with the Charge 5. Restarted both devices several times.

[bobholz]

I have the same problem. I was excited to receive my charge 5 yesterday. I tried all the suggestions (turned Bluetooth off then on again, removed the app then reinstalled, rebooted phone) nothing worked. I have tried to connect about 20 times. It locates my phone when I put in the code it tries to connect but always fails. I have contacted Fitbit help and am awaiting a reply. I have a Samsung galaxy s7 phone.

[bobholz]

This is an update to my post yesterday. I finally got my new Charge 5 to connect to my samsung galaxy s7 phone. 

[Nikki_Bernia]

I found using the online chat and going through a series of steps with a customer service person helped. It's now working fine. I did have to change a lot of settings in my phone and also unpair a heap of Bluetooth devices I never use any more.