Not getting low battery warnings

[texang73]

2nd problem…. I’m not getting low battery warnings… I’m set up for text & email notifications and I get nothings… FitBit app and phone are all up to date… Sleep and DND are off… I’ve never had so much trouble with a Fitbit until I got the Charge 5… ridiculous 

[Talahthas]

Welcome back to the Fitbit community, @texang73!

Sad to hear you're having issues with your Charge 5. As this sometimes works wonders to get things fixed I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

Next please give your Charge 5 a full charge which might take a while, especially going from 99 percent to 100 percent of charge.

I'll keep my fingers crossed.