Not getting notifications Charge 5

[Bobblehatbob]

Since latest update on iPhone 16.1.1 Charge 5 stopped getting messages and notifications tried everything uninstalled,restarted, blue tooth on /off nothing worked 

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Bobblehatbob.

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications, as this has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around. 

[Bobblehatbob]

Thanks tried everything had no problems with notifications until phone updated , uninstalled Fitbit ,reloaded same results waiting till next phone update love my Fitbit just hope it will work eventually thanks

[DavideFitbit · Accepted solution]

@Bobblehatbob Thanks for confirming that you already tried all the steps suggested earlier and that you continue to experience the same problem. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

See you around in the Community! 

[Bobblehatbob]

Thanks for help 
Have latest Fitbit update also latest IPhone update now started getting notifications to my Charge 5 but only when open emails they then open on Fitbit.

Moderator edit: format

[DavideFitbit]

@Bobblehatbob Thanks for sharing this update. 

You should receive a reply from the Support team soon. Make sure to continue the communication with them so they can provide you with the next steps. 

I'll be around. 

[Bobblehatbob]

Thanks just received email from them try later when everything been changed.

Sent from my iPhone

[DavideFitbit]

No problem, @Bobblehatbob! 

See you around in the Community.