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Hey @JessieGuillermo. I am sorry to hear this is causing problems. Please review the information in the link below. The two things that come immediately to mind are:
https://help.fitbit.com/articles/en_US/Help_article/2470.htm
I hope this helps, or at least answers your question.
CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows
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