Not syncing data correctly Charge 5

[kgbrown_93]

When I sync my Charge 5, the data on my watch doesn’t match the data on my app (iPhone 12).

For example, today my hourly activity shows 5 hours on my watch but 3 hours on the app. It’s not always the same data points that appears incorrectly on my app, and this didn’t happened with the other charges I’ve owned. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @kgbrown_93.  

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Let me know if you noticed other discrepancies in addition to the hourly activity or if it's happening only with this information. If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.