05-19-2024
10:12
- last edited on
05-20-2024
11:31
by
MarreFitbit
05-19-2024
10:12
- last edited on
05-20-2024
11:31
by
MarreFitbit
My charge 5 has quit sending me text notifications. Not sure what changed since Friday but have not gotten any.
Moderator Edit: Clarified subject
05-19-2024 23:21
05-19-2024 23:21
Hi when mine does this which is weekly I have to restart the device from the watch settings, turn phone off and on it works for a while the. Does it again. Frustrating
05-20-2024 10:49
05-20-2024 10:49
Hello @Lbax
This article has the recommended troubleshooting steps to try: Why didn't my Fitbit alert me? (<-- click link). Hopefully, this will get your device back to notifying you when your phone receives a text.
Rieko | N California USA MBG PE
05-21-2024 04:17
05-21-2024 04:17
Hi there, @Lbax. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped receiving notifications. I understand your concern, we're here to help you! @RiekoC Thanks for your help!
As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:
If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.
@Dissy1 Thanks for taking the time to share the steps that work for you. I'm glad to hear you managed to solve the issue with your Fitbit device.
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