help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ordering from Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2023 17:16 - last edited on ‎02-01-2023 05:42 by Moderator Alum

‎01-31-2023 17:16 - last edited on ‎02-01-2023 05:42 by Moderator Alum

Since I still do not have my Fitbit Charge 5 

I would not order from them again,

 I have successfully ordered from QVC and Amazon.

Fitbit has to check out a real company’s fulfillment process if they want to sell direct.

Excited twice = Disappointed twice 

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎02-01-2023 05:42 - last edited on ‎11-19-2024 10:12 by Fitbit Moderator

‎02-01-2023 05:42 - last edited on ‎11-19-2024 10:12 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Ripone. 

Thank you for all your feedback and for sharing all these details about the inconvenience you've been having with your Charge 5 order. 

Thanks for confirming that you've been able to order a device from a third party reseller. I've been informed that you were also able to contact the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes