Problem with steps Charge 5

[KazEgan]

My Charge 5 has been recording my steps and quite often I get up to 11,000 or 12,000 then all of a sudden it goes back to the 9,000s. Any ideas?  I have tried restarting the device and it's ok for a while then goes weird on me again. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @KazEgan. 

I appreciate the information that you've shared about this issue with your Charge 5. 

Before considering other options, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 settings: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. You can also try setting up your Charge 5 as a new device in your account if the issue persists.