help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reminders to move Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2023 22:54 - last edited on ‎02-01-2023 05:57 by Moderator Alum

‎01-31-2023 22:54 - last edited on ‎02-01-2023 05:57 by Moderator Alum

I have set reminders to move for every day but don't get the message

 

 

Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎02-01-2023 05:57

‎02-01-2023 05:57

Welcome to the Fitbit Community forums, @Jennyfw.

 

Thank you for sharing that you've been having this issue with your Charge 5. 

 

Let me know if you're having trouble to receive any other type of notifications or if this is happening only with the reminders to move. In the meantime, make sure this feature is turned on following these steps: 

 

  • On the Today tab, tap the hourly activity tile. 

DavideFitbit_0-1675259755387.png

 

  • Tap the gear icon > turn Reminders to Move on or off. 

If the feature is already turned on, you can also try turning it off, then back on and syncing your device. You may also try changing the time when you can receive reminders to move. You can change the hours or days of the week that you track your hourly activity goal (for example, 10:00 a.m. to 5:00 p.m. on weekdays). You can find more information in this article. 

 

In the meantime, make sure the Do Not Disturb Mode and the Sleep Mode features are turned off, as these features prevent the device from vibrating and receiving notifications, reminders and goal celebrations. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes