help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Password reset and support contact

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2022 04:30

‎12-25-2022 04:30

Hi all,

 

I just got a fitbit charge 5 for my mother as a gift. I created an account using her email but apparently I had a typo in the password so I couldnt login afterwards. I clicked on reset password multiple times about 3 hours ago but there is no email sent.

I went the pathway of using live chat to reset the password for my mother but, surprisingly enough, they require a login to talk to them 😄 but I cant login since my problem is about the password in the first place!

 

I created this account (mine) I am posting from and tried to contact support live chat but after all verifications I get redirected to a page that says sorry unavailable.

I am currently in Tunisia not in the US and contacting them by phone is no trivial task.

I am kind of blocked and disappointed by the early blockers I am facing in my mother’s fitbit experience.

 

Please advise.

 

Thanks

Best Answer
0 Votes
0 REPLIES 0