Phone can't pair with Charge 5

[TONROB]

Phone can't pair with fitbit. Says I need the app but I have downloaded it.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @TONROB. Welcome to the forums.

Thank you for providing the query regarding your Charge 5.

Please confirm that you are using the latest version of the Fitbit app. Please take a look at this help article: How do I use the Fitbit app?

I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Charge 5 as a connected device. If so, please unpair/remove it.
• Remove the Charge 5 from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[StevieGB]

I have done all of this and it is still stuck with the Fitbit logo flashing

[AngCola]

Hello, my Fitbit is completely unresponsive since last night.  The screen is black.  I tried everything listed above, and also did a restart by pushing the charger cord button 3 times (which usually works when it won’t sync).