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Problems with Charge 5

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‎11-13-2024 00:36

‎11-13-2024 00:36

My Charge 5 has been a nightmare: it kept switching itself off whenever I was 'exercising' - even walking was enough. It could be switched on again by connecting to charger but turned itself off again after a few minutes if I kept walking. Also weird is that when connected to a charger the screen showed what seed like random battery status - one minute 95% a few minutes later 60% etc etc - made no sense at all. 

I tried reset by pressing the button on the charging cable but this seems to do nothing. So I tried a factory reset. Now I can't connect at all. I've tried switching bluetooth on and off but it isn't detected. Its a nightmare! Even if I just want to know the time, it seems useless. Time to revert to an analogue watch!?  

what can I do? 

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‎11-13-2024 02:35

‎11-13-2024 02:35

This thing is quite unbelievable. I managed to get the charge 5 reconnected to the app after a factory reset. Put to charge and it showed battery at 30%. Put it on, went for a run and - guess what?! it turned itself off. Got home and started up on charger and the battery shows now 97%. I think I have reached the end of the road with Fitbit. 

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‎11-13-2024 03:10

In response to michowl

‎11-13-2024 03:10

Im on about my 5th replacement, these watches are not fit for purpose, no doubt fitbit will remove my comments but they really are terrible, its a different issue everytime.

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