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Problems with calories and other data Charge 5

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‎04-24-2022 15:02 - last edited on ‎04-28-2022 05:56 by Moderator Alum

‎04-24-2022 15:02 - last edited on ‎04-28-2022 05:56 by Moderator Alum

I posted here a few times over the couple of weeks, but under KellyGlin. I contacted customer service several times, and they couldn't help. They were still investigating the situation.  So I decided to delete account and start a new one. So far, all the data is correct. Calories burned is spot on and back to where it was. 

I'm bummed out that I had to do that. I had that account since 2013. But I'm glad it is working now. 

 

 


Moderator edit: subject updated for clarity

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‎04-28-2022 05:55 - last edited on ‎12-06-2024 09:02 by Fitbit Moderator

‎04-28-2022 05:55 - last edited on ‎12-06-2024 09:02 by Fitbit Moderator

Hi, welcome to the FItbit Community forums, @KellyGlinski.  

I appreciate all the information that you've shared about your experience with the Charge 5. 

I'm sorry to see that you had these problems with the calories, but it's good to know that it's now working properly. If you continue to experience this inconvenience, please make sure to continue the communication with the Customer Support team so they can let you know how to proceed. 

Thanks again for this information and for the feedback provided. Our team is always working to enhance your experience and your feedback is a big part of that process. 

Davide | Italian and English Community Moderator, Fitbit


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