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Randomly died, black screen, saying 100% charged

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‎04-10-2022 20:10

‎04-10-2022 20:10

My fitbit charge 5 randomly died after a 5 hour bike ride, no GPS tracking. It was charged at 54% to start the day. It was working perfectly and then just died. When I connect it to the charger, it vibrates, displays the fitbit logo then shows 04/10 100%. When disconnected it does not respond and I have tried doing the hard restart with the charger multiple times with no result differing from the above display. 

 

Frustrating and strange. This is my second charge 5 in less than a month due to faulty issues.

 

Any solutions would be greatly appreciated. 

 

Thanks!

Best Answer
5 REPLIES 5

‎04-11-2022 07:12

‎04-11-2022 07:12

Mine did this yesterday as well and still won’t start. Have you heard anything 

Best Answer

‎04-11-2022 18:51

In response to Ckwe

‎04-11-2022 18:51

No. When connected to the charger, it won't actively adjust the time with out syncing. It only has the display on when connected to the charger, even after many restarts.

 

When disconnected from charger, screen is black and unresponsive. 

 

 

Best Answer

‎04-11-2022 23:14

‎04-11-2022 23:14

Somewhere I saw where someone suggested changing the clock face through the app to fix the black screen. It's worth a try. Good luck 

Best Answer
0 Votes

‎04-12-2022 16:55

In response to ChrissyNemetz

‎04-12-2022 16:55

Thanks for the suggestion. I will try that and let you know. I currently
have a warranty claim but will cancel if that seems to work. Nonetheless
very frustrating since sometime I rely on my fitbit for days on end without
cell service.
Best Answer

‎04-12-2022 17:36

In response to ChrissyNemetz

‎04-12-2022 17:36

Okay so update after trying to swap out clock faces. Still the screen is blacked out. I think something is wrong with the battery/ charging interface. For a second it shows that is not at 100% and instead shows that the unit is at 50% and has the orange charging outline around it. Something seems to have gotten fried. I also know that the device is not at 100% because it hasn't been on the charger for a while so it should be at least a little lower. Anyways thanks for the suggestion but it did not solve the issue on my device.

Best Answer