Readiness Score and Health Metrics

[Corvus_]

It's always a disappointment when I read: "No readiness score Please wear your device". Except for charging and showering, I wear my Charge 5 continuously. Whenever I don't get a Readiness Score, I can be sure that some or all of my Health Metrics have no data. Of course, I'm once again told to wear my device to sleep, which is frustrating.

The Readiness Score seems to be a problematic feature for many Fitbit users. I've complied with all the advice in the forums, but at least once a week, I get no Readiness Score. I have cleaned my Charge 5 prior to going to sleep and followed the instructions for getting the tightness of the device band correct for sleep. I get sufficient sleep to get a score. Perhaps I'm tossing and turning too much in my sleep (of course, how would I know, as I'm asleep). Maybe I didn't find the "Goldilock's Zone" for the device band, and it's too loose or too tight. Since there are so many complaints about the Readiness Score, maybe the Fitbit technology isn't yet adequate to do the job consistently. 

Since the Readiness Score is a premium feature, I expect it work. The Readiness Score is the feature that tipped the scales for me to purchase another Fitbit device. 

[Corvus_]

Again, this morning, no Readiness score. Health Metics only reported Oxygen Saturation and Resting Heart Rate. All the others were blank. Yesterday, I received no data for any of the Health Metrics. I also did not get a sleep score today nor yesterday, although I slept 8.5 hours both days. At this point, I will assume I have a device problem. It's time to ask for a Charge 5 replacement or a refund.

[Pardo15zack]

Having the exact same issue!  It will work for a week and then nothing!  Tells me to wear my device for at least 25 hours!  Except for showering or charging, I wear it all the time!!  No readiness score and no aerobic activity registered!  Very frustrated!  Have also cleaned and restarted the device!  Most of the time, it wo t even scroll thru the settings!! Only had it this one about eight weeks and very disappointed!

[Corvus_]

I'm sorry you're having similar problems, Pardo15zack. I've decided that it's a problem with my device and may also be a problem with the technology in the device to consistently and reliably obtain the data required to get Readiness, Sleep, and Health Metrics scores. Maybe the next generation of Fitbit technology will be more reliable. I called support and asked for a replacement device. Initially, the support person wanted to take me through all the steps I'vve already done, similar to my earlier experience with support, which gave me nothing more than what could be found on the Fitbit website and this Community Forum. It was obvious to me that support personnel know little about the devices and were likely following generic scripts to solve problems. In fact, support sent me emails with links to information I had already read. My Charge 5 was still under the 45 day return period, so I insisted on a new device or I would return the old device. Happily, I was informed that a new device would be sent, although I haven't yet received confirmation that it has been shipped. If the new Charge 5 has the same problems, I'll be switching to a fitness tracking device from another company. Good luck!