Recorded data on device and app differ when worn in clip

[BabalooBlue]

I wear my charge 5 in a clip on my waistband for part of the day at work (healthcare setting). The device records my hourly activity correctly, but even after multiple syncs, the app claims I didn't move at all for the hours I was at work. Overall step count matches and device syncs fine. If the steps walked with the device in the clip are counted and I show 11/11 hourly activity on the device (I walk a lot at work), why isn't this synced to the app? 

[christekm1]

Did you get an answer? As of 3/18/2024 the application is no longer syncing with the data on my watch??? Wondering how to fix? 

[BabalooBlue]

No, I haven't figured it out yet. Sync in general still works for my watch/phone combination, it's just the time/steps recorded without a strap, in the clip, that doesn't seem to sync to the phone. Which actually makes no sense. The only missing data would be the heart rate as that's not recorded while the watch is in the clip. 🤔