Regarding charge 5

[Marino1]

Won't track my sleep

[RiekoC]

Hello @Marino1 

In order for us to help you, please provide additional information:

• When did the issue start?
• What have you tried to fix the issue?
• How long have you had your Charge 5?
• Do you see a green light on the back of your Charge 5? You can check by placing your finger over the back of the device, then lift your finger. You should see a green light when you lift your finger.