The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
In order for us to help you, please provide additional information:
When did the issue start?
What have you tried to fix the issue?
How long have you had your Charge 5?
Do you see a green light on the back of your Charge 5? You can check by placing your finger over the back of the device, then lift your finger. You should see a green light when you lift your finger.