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Register new fir it

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‎01-08-2023 10:26

‎01-08-2023 10:26

Hi I have upgraded to a charge 5 as my previous Fitbit broke.

I deleted the app and reinstalled it and now when I am trying to register it won’t allow me as it says that my email address is already in use.

any help would be greatly appreciated, 

many thanks 

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‎01-08-2023 10:48

‎01-08-2023 10:48

Sounds like you are trying to create a new Fitbit account.  Don't.  Just log into your old account with same email and password and all your data will still be there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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2 REPLIES 2

‎01-08-2023 10:48

‎01-08-2023 10:48

Sounds like you are trying to create a new Fitbit account.  Don't.  Just log into your old account with same email and password and all your data will still be there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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0 Votes

‎01-08-2023 11:42

In response to JohnnyRow

‎01-08-2023 11:42

Many thanks I’ve sorted it now 😀

Sent from my iPhone
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