help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Removed features and qualities of the tracker with a new ”update”

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2023 10:39

‎11-23-2023 10:39

Along with the new update there has been a disappearance of many features and qualities of the tracker - features that we users have been used to having and which, more importantly, have affected our choice of tracker. How is this removal of qualities motivated?

1. Not possible to change the type of a workout anymore, i.e. change the name - since the tracker only has a limited amount of choices, it is essential to be able to change the type afterwards.

2. No more graphs when workout is added or when it has been autotracked - the tracker is called a tracker and it is tracking the pulse, which can be seen as a graph under  “heart” so how is it motivated to prevent it being visible in the workout?

3. No more max. pulse in the workout ???

Just to name a few. Also the app gets stuck and doesn’t sync, let alone other issues mentioned in other threads.

Please explain - or rather fix these things. Making a product worse is incomprehensible and usually leads to people voting with their feet (=changing to some other product).

Best Answer
2 REPLIES 2

‎11-23-2023 12:41

‎11-23-2023 12:41

I agree. I’m really disappointed with the lack of workout data. I liked the average and max heart rate graph so you could correlate this to your workout. If this is the new Fitbit offering I’m going to have to buy a different tracker.

Best Answer

‎11-23-2023 13:12

In response to CatherineAR

‎11-23-2023 13:12

I agree with all you comments and went through customer chat and had following response:-

‘This is for the latest update of our Fitbit app. This feature changed in that way in order to be more simple. I really apologize with your experience with this feature, I will give feedback to my whole team and let them know the issue you are having and probably it will change in future updates’

Best Answer