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Ring around sensor fell off Charge 5

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‎04-30-2022 05:13 - edited ‎05-01-2022 05:33

‎04-30-2022 05:13 - edited ‎05-01-2022 05:33

Ring around Charge 5 sensor was wobbly than fall off is that normal nothing looks broken and went back on ok 

 

 


Moderator edit: subject updated for clarity

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‎04-30-2022 07:49 - last edited on ‎12-06-2024 08:37 by Fitbit Moderator

‎04-30-2022 07:49 - last edited on ‎12-06-2024 08:37 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Hockey56jt. 

Thank you for the information provided about the problem you experienced with the Charge 5. 

Even though your device is working properly and the ring went back on, no parts of the device should not be falling off. In this case, I would still recommend that you get in touch with the Customer Support team so they can let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer
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‎04-30-2022 07:49 - last edited on ‎12-06-2024 08:37 by Fitbit Moderator

‎04-30-2022 07:49 - last edited on ‎12-06-2024 08:37 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Hockey56jt. 

Thank you for the information provided about the problem you experienced with the Charge 5. 

Even though your device is working properly and the ring went back on, no parts of the device should not be falling off. In this case, I would still recommend that you get in touch with the Customer Support team so they can let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer