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Screen dark, doesn't start Charge 5

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‎07-22-2022 12:48 - last edited on ‎07-23-2022 06:44 by Moderator Alum

‎07-22-2022 12:48 - last edited on ‎07-23-2022 06:44 by Moderator Alum

I got it yesterday! Today it apparently ran out of battery before I got home. So the screen was black for an hour or so. 

Now it's charging, 3 hours already, nothing. 

Tried turning it on by pressing the button 3 times - no change. Its vibrating, the logo appears for a second then the screen is dark again. 

On the underside there's a green light for a split second then also darkness. 

Sometimes the red light flickers a little bit...

 

 

Moderator edit: format

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‎07-23-2022 06:43 - last edited on ‎02-12-2024 04:11 by Fitbit Moderator

‎07-23-2022 06:43 - last edited on ‎02-12-2024 04:11 by Fitbit Moderator

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Martina2996. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, you should be receiving a response soon and they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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