Screen is dim and flickering Charge 5

[RuchiS]

Hi,

I was gifted Charge 5 last month and just last week  saw that the fitbit was not syncing as the date was not updated, nor the steps. Also the screen display has reduced to grey and looks very dim. I have tried all settings to change brightness but its still the same. I also re started the fit bit hoping that its a bug and will get get fixed on its own, but that did not happen.

I am getting really worried about this. is this a glitch that can be fixed or is it a faulty piece?

Please advise.

Many thanks,

Ruchi

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @RuchiS. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[Daisydawn323]

I have had the same issues, , I have the fitbit charge 5 and I also have the fitbit Inspire the very first one that is not even sold anymore and the inspire works far better. I have had nothing but constant issues with the charge 5 in the 7 months I have owned it. They tell you to reach out but it only fixes temporarily if at all and then your not only out of the product your out of time. I am busy and i dont have time to reach out every time, it really makes me not want to buy fitbit again. I had planned on getting my husband one for fathers day but after numerous attempts mine still doesnt work correctly so i am probably done with the fitbit brand. I wish you luck and I hope you end up getting it fixed!

[DavideFitbit]

@Daisydawn323 Thank you for taking the time to share all your feedback and comments about the Charge 5. I'm sorry to see that you're still having a few problems. 

Could you please provide a few more details about the issues you're experiencing with the device? Let me know if your screen is also dim or if it's not responding. 

I'll be around. 

[Username0]

I’m having the same problem, did you get it fixed? 

[LG975]

I'm having the same problem recently. I have had the Charge 5 since December 2021 with no issues. Lately I notice the auto screen wake doesn't work and also the screen brightness is so dim it's nearly impossible to read. I was able to see enough to adjust the brightness but even on "max" it's not very bright - it's less bright than the "normal" setting. I tried restarting my Charge 5 and it didn't help.

[Daisydawn323]

They ended up sending me a new fitbit, this one is slightly better, no syncing issues and no screen flickering but I have to charge it daily and the screen is still very dim! I still say the original inspire was better. 

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They sent me a new one but no same issues.  The syncing is fine now but the screen is dim and battery dies withing a few hours without even working out....I had the original  inspire I kept AOD on and didn't have to screen lock for pool and it lasted for at least a week..   the replacement charge 5 is less than a month old and I am already swearing off fitbit devices...I guess I got lucky with my original inspire, it lasted 2 years with no issues... 

[RoelJ91]

Same here,

Screen suddenly turned dim and nothing can be done...

[DavideFitbit · Accepted solution]

Hi everyone, and welcome to the new users in the Community forums. 

Thank you for confirming that you're experiencing the same problem with your Charge 5.  

If you're new to this thread, please keep in mind there are some general recommendations that are usually helpful with any type of display issues and with the battery life of your device. If you haven't done so already, please try these steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
5. In the specific case that your battery is not lasting as long as it should, please follow the steps listed here as well. 

It seems that some of you already contacted the Customer Support team for further assistance with this. If you already tried all these steps after updating to the  latest firmware version (1.171.50) and you continue to have the same problems, I do recommend that you continue the communication with the Customer Support team so they can let you know about the next steps. You can click here to get connected. 

See you around. 

[EmilyJadeCJPC2]

This thread fills me with no hope 😔 

This is my 3rd fitbit. 1st one there was never a problem, 2nd one packed in just after 2 years (out of warranty) so bought charge 5, I've had it 3 weeks and they are already sending me a replacement out because my screen has lost colour and gone dim! 

I hope this issue isn't too common 🤞

Customer service have ways been great with me though ☺️

[DavideFitbit]

@EmilyJadeCJPC2 I appreciate all the information and feedback provided about this. 

The team continues to work to improve the Fitbit experience and your feedback is big part of that process. I'm sorry to see that you experienced the same problem with your Charge 5, but it's good to know the Support team as issued a replacement for you. 

Thanks again for taking the time to share all your comments. 

[B-rad-izzel]

Let it dry out.

This same thing happened to mine a couple of weeks back and I bought a new one, figuring it just be a hardware issue and since my Charge 5 was over a year old. I only take off my Fitbit to charge it, so I wear it in the shower, when exercising etc. 

I just checked my old Fitbit charge 5 that had the dim/flickering screen issues and it seems perfectly fine now. If this happens to your Charge 5 and it’s been in wet conditions, try placing it in front of a fan for a few hours or put it in some rice.

good luck 

B

[EmilyJadeCJPC2]

Hi,

No mine was progressively getting dimmer to where I couldn't see it at all. I had only had the fitbit 7 days, so fitbit sent a new one out under warranty and so far, works perfectly!

Sent from Outlook for Android<>

[DavideFitbit]

@B-rad-izzel @EmilyJadeCJPC2 Thanks for sharing your experience with this! 

I'm sure this will be useful for other users as well. 

Have a great day. 

[Carl6591]

Hi. I have a charge 5. About 18 months old. It has always been a pain in that it always disconnects from my iPhone. But now the screen is playing up. Two nights ago it started flickering then stopped flickering then had a yellow tint to it. Now it has gone dim. Yes I have tried bla bla bla. Guess I will have to dump it. Sorry Fitbit but won’t by another 

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Just an update to the above , screen has just  turned white. Can’t see or do anything with this piece of junk. ☹️

[DavideFitbit]

@Carl6591 Thank you  

Thank you for sharing that you've been experiencing the same inconvenience. 

Since you already tried the steps suggested earlier and you continue to experience the same problem, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

See you around.