12-12-2022
23:21
- last edited on
12-16-2022
11:12
by
DavideFitbit
12-12-2022
23:21
- last edited on
12-16-2022
11:12
by
DavideFitbit
Unable to find the wallet option to add cards on my Fitbit app in iPhone 13
Moderator edit: subject updated for clarity
12-10-2022 08:08
12-10-2022 08:08
When I try to upload my card to thé wallet I keep getting the error '403 forbidden'. Already erased the Fitbit & removed it from my account but I keep getting this error. What can I do now?
12-13-2022 03:57
12-13-2022 03:57
Hello.
why my charge 5 app does not show the wallet icon?
I want to set up a credit card but the wallet icon simply does not appear.
12-16-2022
11:10
- last edited on
12-17-2024
04:56
by
MarreFitbit
12-16-2022
11:10
- last edited on
12-17-2024
04:56
by
MarreFitbit
Hi, welcome to the Fitbit Community forums, @ChaitanyaSid @Memmeke @acardoso.
Thank you for sharing all this information about the issue you're experiencing with the Wallet option on the app.
If you're still having this problem, please try the following steps:
Hope this helps, I'll be around.
02-27-2023 23:38
02-27-2023 23:38
Hi David,
All the steps has been done but seems no luck, iPhone 12, charge 5, version:20001.188.58
thanks
03-09-2023
09:17
- last edited on
12-17-2024
04:56
by
MarreFitbit
03-09-2023
09:17
- last edited on
12-17-2024
04:56
by
MarreFitbit
Welcome to the Community forums, @Gastlch.
Thanks for confirming that you've been having a similar issue with the Wallet feature.
Could you please confirm if you're still having this problem? In the meantime, you can also try uninstalling and reinstalling the app, then check if the Fitbit Pay option is available. Fore more details, you can also review the steps in this article to set up this feature.
03-10-2023
00:47
- last edited on
03-10-2023
03:47
by
DavideFitbit
03-10-2023
00:47
- last edited on
03-10-2023
03:47
by
DavideFitbit
Hi David,
yes the issue still remains, please see the image for your reference thanks
----------
I can’t upload the photo, but the wallet option is missing from the menu thanks David
03-10-2023
03:45
- last edited on
12-17-2024
04:56
by
MarreFitbit
03-10-2023
03:45
- last edited on
12-17-2024
04:56
by
MarreFitbit
03-10-2023
03:50
- last edited on
03-21-2023
10:38
by
DavideFitbit
03-10-2023
03:50
- last edited on
03-21-2023
10:38
by
DavideFitbit
Thanks David, please see the attached uploaded thanks
03-12-2023 21:00
03-12-2023 21:00
Hi David, If I set my Charge 5 up as a new device will I lose the stored data?
Thanks
03-21-2023
10:32
- last edited on
02-12-2024
09:00
by
MarreFitbit
03-21-2023
10:32
- last edited on
02-12-2024
09:00
by
MarreFitbit
@Gastlch Thanks for the screenshot provided!
Could you please confirm if the country where you reside has any bank currently listed here? If there isn't any bank listed, it's possible that you won't see the Wallet option.
@PeeJay2 Your information should not be lost if you set up your Charge 5 as a new device. You would only lose the information if you create a new account with a different email address.
03-21-2023 22:46
03-21-2023 22:46
03-30-2023
06:59
- last edited on
02-12-2024
08:59
by
MarreFitbit
03-30-2023
06:59
- last edited on
02-12-2024
08:59
by
MarreFitbit
05-13-2023
23:58
- last edited on
05-29-2023
10:37
by
DavideFitbit
05-13-2023
23:58
- last edited on
05-29-2023
10:37
by
DavideFitbit
I'm unable to link a card to my Charge 5. I can see the wallet option but I keep getting error messages, 'invalid card' 'unable to verify' 'card not accepted' etc etc. It doesn't matter which card I use! (All where ok with my charge 4). I have tried all the troubleshooting suggested above (several times). Is this a know issue with the device?
Moderator edit: format
05-29-2023 10:34 - edited 05-29-2023 10:37
05-29-2023 10:34 - edited 05-29-2023 10:37
Hi, it's good to see you visiting the community forums, @bluefilly.
Thanks for sharing that you've been having the same problem to add your card.
If you haven't done so already, please make sure to check if your bank is indeed present on the list: Banks & Transit Supporting Fitbit Pay.
Let me know if you've been having other issues to sync your data. In addition, please try the following: