Screen not responding Charge 5

[WennD]

Hi, I was swimming and suddenly my screen kept black. It is charging alright, it still measures my heart rate and steps. I already tried all the tips in the FAQ and also tried the tip I saw here that said put on another display to see if it responds. It doesn't help. What can I do?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @WennD. 

I appreciate the information that you've provided about this issue with your Charge 5 and the troubleshooting steps you already tried. 

Your shouldn't have any problem to swim with the Charge 5; this device should be water resistant up to 50 meters. In this case, and since you already tried the restart procedure, I recommend that you get in touch with the Customer Support team for further assistance with this. They have specialized tools and will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[ThatMVP1988]

I’ve hD the same problem 3 days running on a brand new charge 5 ….. absolute garbage knew I should’ve stayed clear of Fitbit 

[WennD]

Thank you for your reply. I got in touch with customer support and they are sorting things out. 

@ThatMVP1988 I wouldn't know about that, I've had Fitbit before and never gave me any Trouble. I hope yours get fixed as well. 

[DavideFitbit]

Hi, thank you for your reply and for sharing that you've been having the same problem with your Charge 5, @ThatMVP1988.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

@WennD That's great news! Thank you for sharing this update. 

Have a good day.