Second charge 5 to go bust.

[Bisli]

I have had trouble with my previous charge 5 getting to a point where it will not charge no matter how many plugs or outlets I tried leading me to throw it away completely. Literally a week later my wife’s  charge 5 also faced the same issue. I assume they are from the same batch. 

My new one just stopped syncing with my phone and no tips to reconnect work at all. Once I have disconnected everything and went to reconnect via bluetooth once more I run into an error screen indicating the code is incorrect. All my devices are up to date and this is getting pretty ridiculous.

[Julia_G]

Hi, @Bisli , this may not an issue with your Charge 5.  There seems to be a global issue today with Fitbit and the app is not working properly at all and syncing seems also to be affected.  I would suggest checking back again after awhile (hopefully this will be fixed asap) for any updates.

[Bisli]

Hello @Julia_G , I believe the app needs a software update. However, the issues with the previous charge 5’s we’ve had occurred sometime around two months ago. Hopefully these new ones won’t have the same problem as it was unfixable. 

[SunsetRunner]

I also had an issue with mine not charging. I cleaned the back with an alcohol wipe and it connected and started charging immediately. I make sure to clean it regularly now, so I don't have that issue again. I'm also having a connection issue, but so many are having the issue, methinks it's a Fitbit thing and not on our side.

[Bisli]

Hello @SunsetRunner , thanks for the tip. I am pretty sure it was a batch issue as we spent about 3 days trying everything online and everything we can come up with on the spot that made sense at the time. You are probably right about the issue at hand being from Fitbit’s side. I keep seeing posted threads come up with the same problems