help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 5 not allowing me to setup irregular rhythm notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2023 16:59

‎03-11-2023 16:59

I just got the Sense 5 and go to setup the irregular heart beat notifications, get to the how it works page and it tells me scroll down to continue, there is no where to scroll the screen moves a tiny bit, when you click ''I Agree'' it does nothing. The cancel setup screen works, but I can't click I agree.

I am in Australia which according to the website can get this feature. Can anyone help? I also logged out, rebooted phone and same issue.

This is one of the main features I wanted so hoping there is a fix for this?

Best Answer
0 Votes
3 REPLIES 3

‎03-11-2023 17:01

‎03-11-2023 17:01

Sorry Charge 5**

Best Answer
0 Votes

‎03-21-2023 04:48

‎03-21-2023 04:48

I am exactly the same as laserspewpew. I am in Australia , got the new fitbit charge 5 today and have premium service app. I get the greyed out 'i agree' button/tab and can't click it. Also cannot scroll down as it tells me to. I also tried the log out , re boot phone and still same problem . I would like this to work but can get 'I agree' to click . Did all the assessment check boxes etc. What is the secret on this. Customer service advocate no help on solution .  I also bought device and premium service for this feature,

Best Answer
0 Votes

‎03-21-2023 04:49

In response to rktman1

‎03-21-2023 04:49

* but CANNOT get the grey "I agree' to click.

Best Answer
0 Votes