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Shocking

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‎11-22-2022 09:50

‎11-22-2022 09:50

Just wanted to put my story across with my first ever fitbit. Long story short. Brought a charge 5. Less than 6 months old and the screen is dead. Won't switch on, totally dead. Tried customer service to which the said we can troubleshoot this..am I the only crazy one around here or if a product is broken well within warranty that I should expect them to send a new one out that works and not some bodge job to fix? Anyone else had issues trying to contact fitbit or issues with screens?

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‎11-22-2022 10:19

‎11-22-2022 10:19

So were they able to trouble shoot it?  Or do I understand that you wanted to wait for a replacement without even bothering to try to find an immediate fix?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-22-2022 10:21

In response to JohnnyRow

‎11-22-2022 10:21

Considering its under 6 months old and I fail to see how I can troubleshoot something I can't see. I did the reset myself and put it on charge but what else can be done?

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