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Since the latest update, I cannot contact tech support using Charge 5

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‎01-04-2024 21:47 - last edited on ‎01-07-2024 06:35 by Fitbit Moderator

‎01-04-2024 21:47 - last edited on ‎01-07-2024 06:35 by Fitbit Moderator

I tried to contact Fitbit by phone because my heart rate was totally wrong. I had to go to chat and finally got assistance. Is anyone else having this issue?

 

Moderator edit: edited title to clarity.

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‎01-07-2024 06:37

‎01-07-2024 06:37

Welcome back to the community, @TS1973 I'm glad to see you here once again.

Thanks for letting me know about this situation in regards to contacting tech support via phone using your Charge 5.

I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

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