Sleep Breakdown Premium Issues

[Laf17]

I recently bought a Charge 5 and subscribed to Premium for 6 months.  My sleep was broken down to the 3 or 4 stages with the minutes in each and had the graph....Now I only get the basic breakdown without the same graph...It seems I lost my Premum privileges but in my profile it says that I am a premium member still....Has this happened to anyone?  Am I not accessing something to get back to the Sleep Breakdown and Score????  Plz help!

[Wibby]

Hello @Laf17 

I don’t think it’s connected to Premium but more to do with your sleep on that particular night.  I don’t have Premium but can usually see my sleep stages and get a score.  If I didn’t sleep for long enough or my heart rate stopped measuring for some reason, I don’t get the detailed stages.

 I checked the information about this and am posting it here for you.

 I hope that helps a bit.

[Laf17]

Thanks Wibby!   I think it may have something to do with the "Begin Sleep Now" that I may have checked off....Only issue is I'm trying to locate it in the app to uncheck it if it is checked but can't find the tab....another helpful reply would be appreciated if possible Wibby!   Thanks so much!

[Wibby]

Hello again @Laf17 

It took me a while to find out about Begin Sleep Now.  That only happens if you go into the App and tap on the + mark at the top right of the sleep screen.  It doesn’t happen automatically.  You can’t check a box to set it up. You would have to both start and stop it again in the morning for it to happen and I don’t think you did.

What you should do is definitely not set that up. Just go to bed as normal and your Charge 5 will work out when you’re asleep by itself.  Don’t do anything in the App before you go to bed.

Hopefully in the morning everything will be back to normal.  I had a night without sleep stages (because I was awake for a long time in the middle and it broke it into 2 smaller pieces), and I felt really sad about it, so understand how you feel.

Sleep well the next time you do!

[Laf17]

Hi Wibby...come to think of it the issue is probably an error with my fitbit premium membership.....My stress Score has also disappeared. Just wanted to let you know!



Sent from my Galaxy

[LZeeW]

@Laf17   I can confirm one thing with you.  If you use the Begin Sleep Now in the mobile app, you will always get basic sleep patterns.  That option is for older trackers that can't measure heart rate and can't automatically track sleep.  Just wear your Charge 5 to sleep.  The first thing your Charge 5 looks for is that your wrist doesn't move for an hour.  It uses a combination of your heart rate. HRV and breathing to estimate sleep stages.  I suspect that the missing Stress Score is due to the Begin Sleep Now choice.  Stress Score, in and of itself, isn't a Premium Feature.  Premium users get a deeper analysis of their score.  I suspect you need sleep stages to get the analysis.

I don't think there is anything wrong with your Premium membership.

[Laf17]

LZeeW. this is awesome! I think you may be right because I didn't have this'Begin sleep now' thing until recently as well and it seems to be an overlap with the settings and I don't understand why! I must have checked something I didn't want to....how do I get rid of this 'Sleep begin' thing?? I tried to open to get rid but not smart enough to find out how I did it!



Sent from my Galaxy