11-14-2024 07:09
11-14-2024 07:09
Over the last 3 days, I have not changed anything or the way I sleep, but im not getting my percentage of sleep stages or seeing benchmarks? See attached photo
11-15-2024 12:52
11-15-2024 12:52
Hello @Muzical1
Thank you for sharing your screenshot. This is very helpful.
This help page has the recommended troubleshooting tips to try when you're not seeing sleep stages (<-- click link).
Are you having any issues with heart rate tracking? Do you see a green light on the back of your Charge 5? The green light is the heart rate sensor. You can check it by placing your finger across the back of the device. You should see the green light when you lift your finger.
I'm asking about your heart rate sensor because it's needed for tracking sleep stages as well as other Health Metrics.
Rieko | N California USA MBG PE