Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep benchmarks not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

Over the last 3 days, I have not changed anything or the way I sleep, but im not getting my percentage of sleep stages or seeing benchmarks? See attached photoScreenshot_20241114_090106.jpg

Best Answer
0 Votes
1 REPLY 1

Hello @Muzical1 

Thank you for sharing your screenshot. This is very helpful.

This help page has the recommended troubleshooting tips to try when you're not seeing sleep stages (<-- click link).

Are you having any issues with heart rate tracking? Do you see a green light on the back of your Charge 5? The green light is the heart rate sensor. You can check it by placing your finger across the back of the device. You should see the green light when you lift your finger.

I'm asking about your heart rate sensor because it's needed for tracking sleep stages as well as other Health Metrics.

Rieko | N California USA MBG PE

Best Answer
0 Votes