Sleep graph disappeared

[AMConsumer]

Upon accepting the six month free premium membership, on my new Charge 5, the sleep graph disappeared.  While I see the different stages of sleep, I what to know the time of night they occur.  Please help.

Moderator edit: updated subject for clarity.

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @AMConsumer. 

Thank you for sharing all this information about what you're experiencing with your sleep graph. 

If you're still not able to see your information, please try the following steps: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see your information. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem.
• Make sure the Fitbit app and your phone's operating system are updated to the latest version available.

Hope this helps, I'll be around. 

[SunsetRunner]

I have logged out and back in, and restarted my phone but my sleep still doesn't work like it used to. I have been getting this same picture for over a month now. It worked fine before that. Cynthia

[AMConsumer]

No dice.  Through much experimentation, I figured it out.  I want to see the sleep stages.  It is still there, but it moved within the app.  You select the Z over crescent moon sleep score, Select the date of sleep score you want, and then select  ‘Deep and REM’ instead of ‘Time Asleep’.  Somehow the app changed, I think Deep and REM used to be on top, now it’s the second from top.  What a waste of time this has caused…..