Sleep not showing

[Linray]

The sleep hours are not appearing. I've tried logging out and back in, but still not showing?

[Lemondrop13]

Same here. My Charge 5 won't sync - its showing steps & calories but not the sleep hours. I ran through all of the trouble shooting options on their help page and it's still not working. I checked out their twitter and it looks like many people are experiencing issues. I've messaged them on twitter to see whats up. 

[SebWotan · Accepted solution]

There is a massive outage of Fitbit servers currently, the issue is not solved. Everybody has problems right now. Please be patient and wait until the engineers fix the server problem. 

[jan72361]

I spent a long time following all of the steps this morning to reset everything, restart everything, relink, and when I finally called Fitbit support, I was told that the problem is on there and and that I should try later today. It would have been nice if they  had reached out to us and let us know not to spend all the time following all of their troubleshooting steps. They certainly know how to retest through email anytime they want to sell us something, so they could have sent an email telling us that there was a problem on their end. 

[SebWotan]

@jan72361 If they have server problems, most likely they can not send e-mails. 

They actually did let you know, there is a banner at the top of the forum which was put in place very quickly. Look at it for status updates. 

[PAT7776]

same here--did the "update" and didn't help either....

[Mamee]

There is no banner there now and I still have dodgy data!

[all6zps]

Ok .. That is the best. I hope it has nothing to do with the Chinese Spy Balloon that was over my house South Carolina!!
Thank You 

[Rosw2]

I'm still having problems.  Do we know when this is likely to be fixed?  Or, if the server problem has been fixed, is there anything I need to do to reset?

[SebWotan]

@Rosw2 Could you please describe what are the problems you are having ?

[Rosw2]

I have a Blaze. For the past week or so my sleep is not being tracked at all: no start/finish times, no sleep statistics of any type and no sleep score.  The app allows me to add a log but that just produces one dark blue line, no break up of rem, deep etc.

[Rosw2]

There is no banner showing for me, so no way to see status updates.

[SebWotan]

@Rosw2 

The outage is finished, so your sleep not showing is not linked. Have you tried the normal steps:

- did you restart your Blaze ?

- did you change the Sleep sensitivity settings ?

- are you ensuring you are wearing it tight at night ? 

[NOmsgsPLEASE]

Yep, Wd certainly be good for those who read email daily! I think they shd put note on “today screen” in app, IF possible have an important place for short messages, not add there.

Sent from my iphone 11

[Rosw2]

Thanks @SebWotan.  I hadn't reset my blaze - have now done so and the issue appears resolved.   Thanks so much for your help!

[DHVC]

has this been resolved?  My Verse 2 is not tracking my sleep or heart rate.