Sleep recorded when awake

[Katedr]

I am disappointed with Charge 5 for several reasons. One is that if I am sitting still sleep is recorded when I am awake. Can this be fixed?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums, @Katedr. 

Thank you for sharing your inquiry about the Charge 5. 

 Before considering other options, keep in mind that wrist-based Fitbit devices automatically detect your sleep hen your body is completely at rest and you haven’t moved for about an hour. You can find more information about this here. 

If you're indeed moving and you have heart rate turned on and you're still experiencing this inconvenience, please make sure to try a restart procedure using the charging cable, as described in this article. 

I'll be around. 

[Katedr]

Same answer for everything that has gone wrong with Charge 5. I wish I had never bought it as there are issues with everything 

-----------

Also, I never had any problems with my charge 2, a better version all round

[lisa54]

Daily, my Charge 5 seems to accurately record nightly sleep (no big change up from Charge2, at least). But it also daily records several additional hours of sleep which don't show up on the app until many hours later (records sleep from 7-10 am, but it doesn't show on app until after 4 pm). During these incorrect sleeps, I am up, about, even earning active zone minutes, so it doesn't seem to be mistaking sitting still with sleep. I might have been still at the beginning of the wrongly recorded sleep - but it continues to record it as sleep when I'm walking several hundred steps with my heart rate in Fat Burn.

[DavideFitbit]

@lisa54 @Katedr Thank you for sharing your feedback and experience with this. Some users have been able to resolve similar problems by completing the restart, and other have resolved by setting up the Charge 5 as a new device. 

However, if you already tried all these basic troubleshooting steps, I do recommend that you continue the assistance process with the Customer Support team so they can provide you with the next steps. Click here to get connected. 

Thanks again for all your feedback and comments.