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Sleep score Charge 5

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‎08-22-2022 15:19 - last edited on ‎09-03-2022 11:11 by Moderator Alum

‎08-22-2022 15:19 - last edited on ‎09-03-2022 11:11 by Moderator Alum

Why is my Fitbit no longer producing a sleep score after I got the premium subscription 

 

 


Moderator edit: subject updated for clarity

 

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‎09-03-2022 11:10 - last edited on ‎12-26-2024 06:46 by Fitbit Moderator

‎09-03-2022 11:10 - last edited on ‎12-26-2024 06:46 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @IMarguerite. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 after you subscribed to Premium. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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